CAOS OFFERS EVERY AUSSIE 4WD / ADVENTURER DIRECT ACCESS TO QUALITY PRODUCTS AT AFFORDABLE PRICES
At CAOS, our commitment to quality and service is absolute; we seek out the very best products, and then only purchase from selected manufacturers and suppliers, both local and overseas. CAOS also manufactures various products in Australia.
CAOS has one (not so small) shop and an extensive online offer.
Our team consists three working (mates) partners; our families and a few others that add a wealth of industry knowledge. For us – it’s personal. Regardless of whether you’re a CREW Member or not, you have our solemn promise to always have your back.
CAOS SETS THE STANDARD WITH AN EXTENSIVE WARRANTY OFFER
- 14 day money-back Guarantee
- Various levels of Warranties including:
- CAOS TESTED TOUGH product range – Lifetime Warranty
- CAOS CREW Member benefit – additional FREE 1 Year extended Warranty
- CAOS NOMAD Awnings - 2 year Warranty (additional 1 Year if you are a CREW Member)
- CAOS POWER:
- Battery Box - 3 year Warranty (additional 1 Year if you are a CREW Member)
- 12V accessories - 1 year Warranty (additional 1 Year if you are a CREW Member)
- All other CAOS products - 1 year Warranty (additional 1 Year if you are a CREW Member)
- Other Local Suppliers (Including but not limited to OZTENT, OZTRAIL, Front Runner, NARVA and CampBoss) - see individual supplier product Warranty Terms and Conditions.
14 DAY MONEY-BACK GUARANTEE
Customer satisfaction is important to CAOS. We want our CREW Members to be happy with their selected products, and so we provide the opportunity for you to return your goods within 14 days from the date of purchase should you not be satisfied.
In order to qualify for the 14 day money-back guarantee, the products need to be:
- In an unused as-new condition and unmodified;
- In the original, undamaged packaging;
- The return packaging is such that the product is returned undamaged;
- All parts and instructions supplied at the time of purchase be returned with your products.
CAOS TESTED TOUGH LIFETIME WARRANTY
TESTED TOUGH BY AUSSIES FOR AUSSIES® is our stamp of Quality. Let’s face it, Australia is tough; our beach, bush and deserts will chew through any poorly made gear in a second and you know it is going to happen right when you need it most. How do you pick quality gear? It’s a tough ask! Remember the old saying... “You can’t judge a book by its cover.” Just because it’s shiny does not mean it is quality.
The TESTED TOUGH program was developed by CAOS to test products for quality, strength and durability.
Any product with the TESTED TOUGH BY AUSSIES FOR AUSSIES® certified stamp has been field or lab tested to a standard that you can rely on. You can rest assured that products with this stamp of quality have been proven ready and capable of standing up to our Australian environment.
We are so sure of the quality and durability of every product with this certified stamp, we offer a Lifetime Warranty on TESTED TOUGH products.
LIFETIME DEFINITION
The Lifetime Warranty covers the average life of each product against defects in materials and workmanship. There is no time limit to make a claim.
The Lifetime Warranty excludes all batteries and failures / damage due to wear and tear, misuse or abuse.
CAOS CREW FREE 1 YEAR EXTENDED WARRANTY
One of the many CAOS CREW Member benefits is that we provide an additional 1 year extended Warranty over and above all standard Warranty of products purchased from CAOS either online or instore - regardless of the brand.
For example: if the standard Warranty for a product is 1 year, CAOS CREW Members receive an additional 1 year extended Warranty which then provides a total 2 year Warranty period.
*Terms and Conditions apply, see below.
SUPPLIERS WARRANTY (OTHER THAN CAOS PRODUCTS)
CAOS is a reseller for brands included but not limited to OZTENT, OZTRAIL, Front Runner, NARVA, CampBoss and many more. Each supplier offers a standard Warranty period.
As a CAOS CREW Member, you will be entitled to an additional 1 year extended Warranty. Note: This extended 1 year Warranty does not apply to GME products, and all AGM and Lithium Batteries.
Where required, CAOS will assist with any Warranty claims in accordance with the suppliers Terms and Conditions.
We will always be your first point of contact. We can assess Warranty claims, and whenever possible, complete the claim at the same time. There will times when a claim will need to be forward to the supplier.
CAOS NOMAD AWNINGS
The NOMAD range of awnings are based on only the very best materials available. We offer a standard 2 year Warranty on all NOMAD awnings. If you are a CAOS CREW Member, you qualify for the additional free 1 year extended Warranty.
*Terms and Conditions apply, see below.
NOMAD 270+ Premium Awning - Free Standing Warranty:
Warranty:
- The Nomad 270+ Premium Awning includes a 3 year manufacturer’s warranty for CAOS Crew Members and a 12 month warranty for all other customers.
- CAOS reserves the right to refuse any warranty claims if the awning is not installed in accordance with the requirements outlined in this policy. This includes, but is not limited to, claims related to damage caused by improper installation, use of an inappropriate vehicle, or failure to regularly inspect and maintain the awning and mounting brackets.
- Damage caused due to use in adverse weather conditions is not covered under the manufacturer’s warranty. Should you require assistance with replacement parts, please email our Customer Service Team at sales@caosgear.com.au
- You can read more about our Warranty Policy & inclusion HERE
By following this policy, customers can ensure the safe and proper installation of 270 degree awnings on their vehicles and protect their warranty rights.
CAOS POWER 12 VOLT RANGE
CAOS POWER range of battery boxes and accessories are built using very best materials. The CAOS POWER range is no different; we offer the following warranty:
- Battery Box - 3 year Warranty (additional 1 Year if you are a CREW Member)
- 12V Accessories – 1 year Warranty (additional 1 Year if you are a CREW Member)
*Terms and Conditions apply, see below.
CAOS ADVENTURE SERIES CASES
Our warranty coverage for the powder-coated steel latches and fixings on all CAOS Adventure Series Cases does not cover exposure to salty atmosphere or salt spray, due to the highly corrosive effects of salt.
GENERAL TERMS AND CONDITIONS OVERVIEW
The above Warranty offers are limited to manufacturing and materials defects. Warranties do not include damage or failure caused by misuse or abuse, wear and tear, condensation, extreme weather, accidents, incorrect set up or installation, damage caused by mould, insects, animals or children, replacement of non-rechargeable batteries that have depleted their charge (non-rechargeable batteries are covered for 6 months from date purchase).
GME products and all AGM and Lithium Batteries are excluded from the additional 1 year Warranty offer. The CAOS CREW member 1 year extended Warranty commences at the completion date of the standard product warranty.
All Warranties provided by CAOS are subject to the following conditions:
- Warranties cover authorised resellers with proof of purchase required;
- Warranties not transferrable;
- Warranties do not cover second-hand goods.
For full Terms and Conditions, please click here.
WARRANTY REGISTRATION
If you would like to register your warranty, please click here.
MAKING A WARRANTY CLAIM
Within Australia, making a Warranty claim in relation to the above is straight forward. A couple of items to note:
- All claims require a copy of your sales receipt of purchase (if you have misplaced your receipt, please contact us at warranty@caosgear.com.au and we can arrange for a copy to be sent out to you).
- To fill out the online Warranty Claim form, click here.
- To assist with your Warranty Claim, please attach up to three photos.
- You will receive an email with your claim number and we will be in touch with you shortly.
If you require additional assistance, please phone 1300 646 603 or email warranty@caosgear.com.au to discuss and arrange your claim.
Products subject to Warranty need to be returned to CAOS at 151 Robinson Road East, Geebung Qld 4034. All freight costs associated with the original purchase of the product are not refundable. All costs relating to the return of product for assessment may be payable by consumer.
For Warranty claims outside Australia, please contact the retailer where you purchased the product. They will assist you with resolving your Warranty claim.
CONSUMER RIGHTS
Our goods come with guarantees that cannot be excluded under Australian Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
IF YOU ARE NOT HAPPY WITH OUR TEAM’S ASSESSMENT OF YOUR RETURN?
If at any time you feel that your rights under our Returns Policy or the Australian Consumer Law have not been met, please let us know by emailing us at warranty@caosgear.com.au, via letter to: CAOS, 151 Robinson Road East, Geebung Qld 4034 or phone 1300 646 603.
CONTACT US
For more information about our privacy practices, or if you have questions, please contact us by email at warranty@caosgear.com.au or phone 1300 646 603.
