CAOS Gear Return & Refund Policy

TOTAL satisfaction is our goal, we want you to be happy with your shopping experience and the products we sell.

We are consumers ourselves; we know there may be times you may need to return a purchase. If you find yourself in this rare and inconvenient position, we hope you find our policies are written to assist you.

Australian Consumer Law protect your basics rights, We are sure you will find we have gone above and beyond to provide additional benefits detailed in our Returns Policy.

 

What can be returned and when by?

  • For the first 30days we offer a 100% money-back satisfaction guarantee on every product, not happy with your purchase, return it with the original un-damaged packaging (including manuals and accessories) for a full refund.
  • We also offer free extend warranties on most product ranging from 2 years to Lifetime, check your receipt for details.

 

Where do I return product/s and what information do I need to supply?:

  • Store Purchase/s must be returned to the store with proof of purchase
  • Online purchase/s can be returned with proof of purchase to the store during business hours or posted to:

CAOS GEAR
72 Zillmere Road
Boondall QLD 4034

 

To my return product/s, what will I need to provide?:

  • Proof of purchase, the product/s receipt

      Tips:

  • Take a photo of the receipt at the time of purchase and place it somewhere safe
  • Registering your product/s warranty within 30 days of purchase has benefits, your purchase information will be kept online and you may find your product is eligible for an extended warranty

 

What is not accepted as proof of purchase:

  • A dollar amount on a bank or credit card statement will not be accepted

 

For a refund what do I need to supply:

  • The credit or debit card you used for purchase so we can credit back your refund
  • Valid Photo ID e.g. driver licence with photo, your name, address and signature

 

Can I return product/s without a receipt, only if you had registered your product/s warranty online within 30days of purchase, we will need:

  • membership details (our membership system keeps purchase information for 12 months)
  • Valid Photo ID e.g. driver licence with photo, your name, address and signature

 

What if my product/s are faulty or damaged during shipping?

If you believe your item has arrived faulty or has been damaged during shipping please email us at sales@caosgear.com.au or call us on 1300 646 603 and provided your order information and photos of the fault or damage and our team will assist you.

 

Assessment process

If your product is assessed as having a minor fault it may be repaired and returned to you within a reasonable time frame. If the product is deemed to have a major flaw we will offer you a replacement, refund or store credit.

 

If you are not happy with our team’s assessment of your return?

If at any time you feel that your rights under our Returns Policy or the Australian consumer law have not been met, please let us know by emailing us at sales@caosgear.com.au or a letter to:

CAOS GEAR
72 Zillmere Road
Boondall QLD 4034

 

Are any products excluded from our Returns and Refund Policy?

In some cases, a refund, replacement, Warranty claim or repair may not be offered or possible if:

  • Your product has been modified
  • There is evidence that your product/s use and care fails to meet the products specification

 

General Terms and Conditions:

  • Refund monies will not be available before the product/s has been received and checked by our team.
  • Returns can take up to 7 to 10 days to process, we will do our very best to process your refund claim as quickly as possible.
  • All returns must have Proof of purchase supplied at the time of return
  • Refunds will not include the initial delivery charges
  • Any expenses related to a product/s returned will be paid by you

 

Australian Consumer Law and your rights?

No products sold in Australia online or from a store are excluded under the Australian Consumer Law, CAOS Gear offers additional benefits and extend warranties,

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

You are entitled to have the goods repaired or replaced if they fail to be acceptable quality and the failure does not amount to a major failure.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@caosgear.com.au or by mail using the details provided below:

 

If I’m not happy with our team’s assessment of your return?

If at any time you feel that your rights under our Returns Policy or the Australian consumer law have not been met, please let us know by emailing us at sales@caosgear.com.au or a letter to:

CAOS GEAR
72 Zillmere Road
Boondall QLD 4034